This it the yacht I helped Paul Allen buy. I bet it's got satellite!
After a frustrating 20 minute call to the Asian sub-continent, it was determined that an on-site service call would be required to remedy my problem. The call was peppered with scripted questions that any 5 year old would have tried before calling, so needless to say, I was pissed by the end of out conversation. I told the customer service rep (and I use that term generously) that I didn't want to schedule the service call because I would have to decide whether I wanted to keep their service. Additionally, I really didn't think that I should have to take a minimum of half a day off work to diagnose what was clearly their problem. The rep then said politely "OK" and "Thank You" and hung up. That was the final straw. If they aren't going to do anything special to accommodate a 13 year, always paid on time and in full, customer... They could take their cable and shove into their unmentionable places...
The coup de grace happened when I returned my equipment. The representative at their office mentioned in front of about 10 people, in a loud voice, that I owed them $120. I said that I had paid my final bill about a week ago, and had just looked at my statement that morning on the Internet. Their system online indicated that everything was paid in full. I assume that from the look on my face she realized how angry I was, and decided not to pursue the issue. About two days later a credit of $36 showed up on my bill for the unused portion of the month.
So... that's my experience with the folks at Charter Communications. Feel free to comment on your experiences if you like. I'm sure that among their millions of subscribers, there must be a few satisfied people out there. As for me... it looks like the people over at Dish Network have earned yet another customer through the utter incompetence of their competition. I guess that's the great part of monopolies... You don't have to be good at anything, just keep the competition out.
